Managed IT Services—Done the right way, every day.
Proactive support, real people, and steady processes. From HIPAA-ready security to dependable help-desk, we keep your team working—without surprises.
What Houston says about us
Real, local reviews from business owners and managers. Consistent, friendly help‑desk and dependable outcomes.
“They actually pick up the phone and fix things fast. Our staff stopped dreading IT requests.”
“Clear steps, consistent follow‑through, and no surprises on billing. Night and day compared to our last MSP.”
“Friendly help‑desk. They remember our setup and our people. It feels like an in‑house team.”
What is “Managed IT Services” (in plain English)?
It’s a steady crew that keeps your computers, email, and network running, watching for problems before they hit—and helping your people quickly when they need it.
Day‑to‑day help
When something breaks or confuses a user, we jump in. Most fixes happen remotely in minutes.
Behind‑the‑scenes care
Updates, backups, and security policies run quietly in the background so your office can work.
Clear, predictable costs
Simple monthly pricing sized to your team. No surprise invoices for routine support.
Real people to call
Friendly help‑desk that knows your setup and your staff. We talk like humans, not robots.
Security that makes sense
Strong basics—MFA, EDR with SOC, email filtering, and tested backups—without buzzword soup.
Simple onboarding
We document, stabilize, and align you to standards in weeks—not months—without disrupting work.
Executive Snapshot: Security, Cost & Productivity
Quick view for decision‑makers—how we raise your security score, respond faster, and keep monthly costs predictable.
Increase security score
Hardening baseline to 90%+ with SOC, EDR, MFA, backups, and standards.
Faster response
Most tickets acknowledged within minutes so teams keep moving.
Predictable costs
Flat monthly pricing sized to your team—no nickel‑and‑diming.
What’s included in our MSP plans
Built for local businesses—steady support, strong security, and standards that keep things predictable.
Help‑Desk & On‑Site
Friendly techs who speak human. Remote fixes first; on‑site when you need hands on keyboards.
Security Stack
EDR + SOC, DNS and email filtering, SaaS Alerts, least‑privilege, device encryption, and audits.
Cloud & Microsoft 365
Licensing guidance, Teams/SharePoint setup, secure file access, backups, and retention.
Network Standards
Business‑grade firewalls, secure Wi‑Fi, VLAN segmentation, site diagrams, and change control.
Backup & DR
365/SaaS backup, server imaging, off‑site retention, and incident runbooks tested regularly.
Compliance Ready
HIPAA‑minded policies, logs, and reporting. Guidance your auditor can actually use.
Why businesses trust us with their infrastructure
Human‑first help‑desk
People call us because they want to—our team is friendly, patient, and happy to help. We aim for every ticket to end with “I love these guys.”
Measured response & SLAs
Under‑15‑minute first response targets, weekday coverage with clear escalation—and on‑call for criticals.
Process that prevents fire‑drills
Documented standards, change control, and regular reviews keep small issues from becoming outages.
Transparent and fair costs
Per‑device pricing and roadmaps that connect spend to real outcomes—no nickel‑and‑diming.
Peace of Mind Plans
Simple, transparent packaging. Every plan includes our core stack and Houston‑based support team.
Basic
- ✓ Help‑desk (business hours)
- ✓ Patch & asset management
- ✓ EDR with SOC
- ✓ Email security & phishing basics
- ✓ Microsoft 365 backup
Standard
- ✓ All Basic features
- ✓ Email training & simulations
- ✓ SaaS Alerts & account monitoring
- ✓ Quarterly Business Reviews
- ✓ After‑hours critical response
Premium
- ✓ All Standard features
- ✓ On‑site hours included
- ✓ Advanced Zero Trust policies
- ✓ DR testing & incident tabletop
- ✓ vCIO strategy & budget planning
