It’s like having an in house technology department at a fraction of the cost..

In 2009 when I took over management of a large medical practice (4 offices and 100+ employees – some of which work remotely), it quickly became apparent that consistent and reliable tech support was essential. When the server in one of the offices crashed there was no one on staff that knew what to do. Additionally, I soon discovered there was no business email system, thus staff was using personal emails to communicate, office phones were antiquated and had no connectivity, and there was no standard for new equipment or plan for replacement or upgrades. All of which meant higher costs and constant disruption.

We were fortunate to learn about Jonathan Cardoza and his staff at Scorpion Technology and ultimately signed up with them.  They took over responsibility for all technology related matters from simple things like networking printers to transitioning us to a cloud based electronic medical records system.

Jonathan was involved in all of our capital budget meetings that involved technology or telecom. We transitioned from a scheduling system to a full-blown EMR and Jonathan was instrumental in helping us evaluate the capabilities (and weaknesses) of the myriad of systems. He was on hand throughout the transition ensuring that during what could easily have been a disruptive conversion, we were open for business, scheduling patients, collecting payments, etc. Concurrently we opted to move to a cloud-based system which added to the complexity, and of course some issues arose, but Jonathan and his group were, and still are, always quick to respond.

It’s like having an in house technology department at a fraction of the cost.